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How to Improve Your Customer Service Skills and the World at the Same Time
Discover the secret to improving your relationships, building a better world, and filling your wallet
What would you be willing to give if you could learn a skill that would make you more money while making the world a better place? Five hours of your time? Four? One? How about 7 minutes?
As you read this article, you will discover a simple change you can make that will rejuvenate freedom, democracy, and innovation in our society and make you more money. But first, let’s start with a fun example.
“The customer is always right!”
- “I like this couch. Does it go with these curtains?”
- “Madam, that is not a couch. It is a canapé! Furthermore, those are drapes.”
Which one is the fool, the customer, or the salesman?
If you want to give exceptional customer service, should you correct a customer’s questions or answer them? Believe it or not, a customer is far more interested in solving his own problems than in a demonstration of your vocabulary.
Fields like Law have their own vocabulary and clients often use the wrong term for things. However, it is almost always clear what they are asking. I had to learn early on that customers appreciate helpful answers more than legal instruction.
In some cases, the technical term might be important. In that case, answer the question with a compliment but substitute the correct terms.
- “I like this couch. Does it go with these curtains?”
- “Why, yes! That canapé will go perfectly with those drapes. You have a fantastic eye.”
“Listen to my smarmy, sarcastic voice!”
Since recent social media bans started, people began complaining about “free speech.” Predictably, this broke open the bees’ nest of constitutional scholars lecturing everyone about the First Amendment and whether it applies to…
